How TLV can help

Support built around the problem in front of you.

Every family arrives at a different point. Some need help logging in. Most want to understand what is happening and what the options are. We start where you are, and the support grows only as far as it needs to.

Two people at a kitchen table going through paperwork together
Free · 30 minutes

Start with a free 30-minute consultation

Tell us what has happened and what is worrying you. We will explain what we can help with, what we cannot, and what the clearest next step looks like. If TLV is not the right fit, we will say so.

No cost, no obligation. Bring a family member if you would like.

In person Home visits before an appointment, and in the clinic beside you.
Virtual For families in another city, at a time that works around work.
Hybrid We are in the room with your loved one, you are on the call from wherever you are.
Written access A signed proxy gives us access. Nothing happens without it.
Packages

Each package builds on the one before it

Flat fees, agreed before anything starts, with no hourly billing and no surprises. Each package includes everything in the one before it. We will help you work out which one fits on your free call.

Getting set up

Educational

$150 flat fee

Technology help, start to finish, for the family whose loved one cannot get into the system at all.

  • Portal login set up and working
  • Notifications fixed so alerts actually arrive
  • How to read lab results and schedule with the care team
  • Medication list checked for accuracy, and how to reorder
  • Proxy access set up for family members
Appointment support

Premium

$300 flat fee

For the family who needs to know what is wrong and what the options are.

  • Everything in Educational
  • A visit before the appointment to review labs and scans and write down questions
  • An advocate in the exam room taking notes, so your loved one can listen
  • A debrief afterwards, in plain language, while it is still fresh
  • How to use the care team and how to request a second opinion
Most families start here
Surgery preparation

Specialty — surgical

$400 flat fee

For the family facing a major operation.

  • Everything in Premium
  • The surgical plan reviewed together, at home or virtually
  • Questions written for the surgeon before you are in the room
  • What actually happens in the operating room, explained by someone who worked in one
  • How to research the surgeon
Cancer diagnosis support

Specialty — cancer

$500 flat fee

For the family working through a complex cancer diagnosis and a treatment plan.

  • Everything in Specialty — surgical
  • The treatment timeline mapped out, step by step
  • Radiation, chemotherapy and surgery explained in clear language, including the difference between the options you were given
  • Side effects tracked, so your loved one knows what to report and when
  • Reliable published research gathered into questions for the specialist
Ongoing

Monthly care retainer

$600 per month, cancel anytime

For families who want someone watching the chart every week, not only around appointments.

  • Everything in Specialty — surgical
  • A set number of clinic visits each month
  • Weekly portal monitoring, so new results and messages are seen
  • Records kept organized and current
  • Billed monthly, cancel whenever you no longer need it

The goal is not to add another layer of complexity. It is to create clarity.

Families know what has happened, what needs attention, and what questions to ask next. Seniors feel heard, supported, and more involved in their own healthcare journey.

FAQ

We are educators, researchers, advocates, and logistics guides.

We do not diagnose conditions, prescribe medication, or advise which treatment to choose. What we can do is explain what you were told, gather reliable information, help you write the questions, and make sure the next steps are organized.

Medical decisions remain between the client and their licensed healthcare professionals.

No. We do not diagnose, prescribe, or tell you which treatment to choose. We explain the information you have been given, help you prepare the questions, and keep the next steps organized. The decisions stay with your family and your licensed healthcare professionals.

No. TLV Patient Care is independent from hospitals, medical facilities, and insurance companies. Our responsibility is to the client and family we are supporting.

Packages run from $150 for technology help through to $500 for cancer diagnosis support, each a flat fee agreed before anything begins. Ongoing support is $600 a month and can be cancelled whenever you no longer need it. Insurance does not cover it, so the price you see is the price you pay.

Yes. Many families work this way. Your advocate can be in the room with your loved one while you join by phone or video, and follows up with you directly afterwards.

Through a signed written proxy. It names your advocate specifically, and your loved one can withdraw it at any time.

No. We are a private service and do not bill insurance.

An advocate showing a client something on a laptop

Let's talk about what your family needs.

Thirty minutes, no cost, no obligation. By the end of the call you will know the clearest next step, whether or not it involves TLV.

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