A daughter sitting beside her mother on the sofa, holding her hand
TLV Patient Care Consultants, LLC

Patient advocacy and healthcare navigation for seniors and the families supporting them.

We are the technology help and the healthcare guide seniors are rarely offered: patient portals set up and explained, medical information translated, appointments prepared for, and next steps kept organized, so important details do not get lost.

See how TLV can help
For seniors, adult children, and family caregivers Independent support In-person, virtual, and hybrid options

When a diagnosis changes everything, the details can become difficult to manage.

Appointments, portal messages, medical records, unfamiliar terms, and follow-up instructions can quickly become overwhelming. TLV Patient Care helps your family slow the process down, understand the information, prepare the right questions, and keep the next steps organized.

Explore our services
Practical support

What we actually do for your family

Whether you live nearby or in another city, we help you and your loved one stay informed, prepared, and more confident about what comes next.

Technology help

Patient portals, logins, passwords, and notifications, set up and made to work. Then we sit with your loved one and teach them how to read lab results, book appointments, and message their care team on their own.

Appointment preparation

Sit down before a major appointment, review labs and scans together, and write down the questions that need answering.

Records and information

Organize records, keep the medication list accurate, and research reliable information so your family is working from the same page.

What happens next

Track follow-up instructions, appointments, and next steps, so nothing important is missed after everyone leaves the room.
A senior and her daughter looking at a tablet together at the kitchen table
Peace of mind

Healthcare should not feel impossible to understand.

We work alongside seniors at their pace, helping them learn the portals and devices their care now depends on, prepare for appointments, review information in clear language, and build real confidence managing their own healthcare.

You stay in charge of your own care. Bring a family member if you would like. As many times as you need.

What to expect

One clear path, from the first call onward

No cost, no obligation. You do not have to decide today.

  1. 1A free 30-minute callTell us what has happened. We will explain what we can help with and what we cannot.
  2. 2A written access proxyYou sign a proxy that lets us see the record. Nothing happens before that.
  3. 3The first working sessionPortals, records and the medication list, sorted out at your loved one’s pace.
  4. 4Before the appointmentLabs and scans reviewed together, and the questions written down.
  5. 5In the room, and afterwardsWe take the notes so your loved one can listen, then explain it again in plain language.

Independent support

TLV Patient Care is independent from hospitals, insurance companies, and medical facilities. We do not diagnose, prescribe, or recommend treatment. We serve as educators, researchers, advocates and logistics guides, helping clients prepare for more productive conversations with their licensed healthcare professionals.

Meet Terry

Terry Vincent is a retired Principal Surgical Technologist and former UCSF Radiation Oncology staff member with a BA in Psychology from Golden Gate University. Her work is also shaped by decades of caring for her own family through cancer, dementia, disability, hospitalization, and end-of-life care.

Every family deserves a clearer path forward.

When healthcare feels confusing or difficult to manage, you do not have to figure out every detail alone. Let's talk about what your family needs and the support that may help.

No cost, no obligation. A person answers.

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